Refinancing Tips

My Home Loan Changed Servicing, Now What Do I Do?

Keeping track of where to send your mortgage payments and what to do if your loan changes servicers.

Written by D.S. Morgan
March 2, 2024

So you just found out that your loan is changing servicers. You're likely worried or you don't know what it means. Luckily for you we have a definitive resource on what to do when your loan changes servicers and why it's actually not that big of a deal.

Why Did My Loan Change Servicers?

Chances are, your lender made a business decision. Don't take it personally. Servicing transfers are common in the mortgage business. Your loan was probably one of thousands that your servicer decided to transfer to a different servicer. But it was very likely based on a business decision not on your value as a borrower.

What Do I Do Now?

If your loan has changed servicers, you likely had several months to change over all your payments. But even if you send your payment to the old place, they'll send it back and likely tell you that your loan has a new servicer. Chances are, your new servicer can help you set up online payments, tell you where to send your payment and give you other important information.

To make thing easier for you, we have this simple list: 

  1. Set up payments with your new servicer
  2. Ask for your new servicer's mortgagee clause, send what they send you to you current Home Owners Insurance provider. This will make sure your Home Owners Insurance is up to date if you have to file a claim.
  3. Familiarize yourself with their online portal to make sure you know where your mortgage statements can be found, where it shows your payment due, etc.
  4. Log in to your previous servicer and grab any documents they have, you probably won't need these, but if you do you'll be happy you did.


Loans changing servicers is not a big deal, but if you need to speak with a mortgage advisor to help you with your current servicer, we recommend that you reach out to us directly.

Even if you're not one of our past borrowers - we have the experience to help you make the transition as smooth as possible. Just because you didn't work with a specialist before, doesn't mean that you can't work with a specialist today.

The Author
Drew (D.S. Morgan) is a writer, web designer and valued team member at Home Mortgage Specialists, Inc.

The articles written at Home Mortgage Specialists, Inc. are carefully researched but they do not constitute a mortgage offer or mortgage advice. As always, if you need a mortgage be sure to consult a Licensed Professional (luckily we have those here).

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